We want you to love what you choose at www.lexrawear.com, whether that's a gift or something for yourself. To help ensure that happens we have put together answers to commonly asked questions from our customers. You can also find additional information on our customer service page for more details about shipping, exchanges and returns and sizing.
Placing An Order
HOW DO I PLACE AN ORDER?The fastest, easiest way to place an order is by visiting www.lexrawear.com.
WHAT PAYMENT METHODS DO YOU ACCEPT?Major credit cards only – Visa, Discover, Mastercard and American Express.
CAN I UPDATE OR CANCEL MY ORDER??
Once an order is placed, we are unable to update or cancel this except for back-ordered items. Please contact customer service for additional questions regarding this issue by emailing [email protected].
HOW ARE ORDERS CHARGED BY WEBSITE?Your credit card will be authorized for the full amount of in-stock items once the order is placed. Back-ordered items will be charged as they ship to our customers. All authorizations are typically released within 3-5 business days based on your financial institution.
Shipping
WHAT SHIPPING COURIER DO YOU USE?The courier is automatically chosen based on the size/weight of the package as well as the location of delivery. Once your order ships, we will email you the tracking details including courier and tracking information.
WHY HASN'T MY BACK-ORDERED ITEM SHIPPED (THE EXPECTED SHIP DATE HAS PASSED)?Back-orders ship to customers within 1-2 business days of receipt in our warehouse.WHAT SHOULD I DO IF I BELIEVE MY PACKAGE IS LOST?Please check with the courier and your neighbors to try to locate the package. Please allow 24-48 hours after the tracking shows as ‘delivered’ before contacting customer service at [email protected].Returns
HOW LONG DO RETURNS OR EXCHANGES TAKE?5-7 business days upon delivery of the return in our warehouse. However, return lead time may increase during and after the December holiday season.
WILL I BE NOTIFIED ONCE YOU RECEIVE MY RETURN?We do not send an email upon receipt of the return package; however, you will receive a general return email once the return/exchange is processe
HOW LONG UNTIL SEE MY REFUND FOR A RETURN?Once your refund is processed, it can take up to 3-5 business days process to your credit card.
CAN I RETURN ITEMS FROM MULTIPLE ORDERS IN ONE RETURN PACKAGE?You may do this; however, please include all the order numbers for all items included in the return package, as well as refund or exchange information for all items included.
